You can book an appointment by:

• Visiting our website/app and selecting an available doctor

• Calling our customer support line

• Using our online booking system

Once scheduled, you will receive a confirmation with details on how to join the consultation.

All you need is:

✔ A smartphone, tablet, or computer with an internet connection.

✔ A camera and microphone for video calls.

✔ A quiet, well-lit space for the consultation.

Yes, if your condition requires medication, our doctors can provide an e-prescription, which you can use to purchase medicine at a pharmacy.

Yes. We use secure and encrypted platforms to protect your personal and medical information. All consultations follow strict privacy and data protection laws.

Absolutely! Telemedicine is great for follow-ups, allowing doctors to monitor your progress, adjust treatments, and provide ongoing care without needing in-person visits.

If your condition requires lab tests or an in-person examination, our doctor will guide you on where to go or recommend a home testing service if available.

This is dependent on the investigation requested/ordered.

A consultation summary can be delayed if an investigation ordered during the consult has a Turn-Around-Time longer than 72 hours. In which case the summary would be sent after investigation result is received and reviewed.

Yes. You can cancel or reschedule your appointment through our website/app or by contacting customer support. Please check our cancellation policy for more details.